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The race to decide
who will be the governorship candidate of the ruling Peoples Democratic
Party{PDP} has led to tension and discord among members of the Ogun
West Elders Forum, hitherto an apolitical group established to ensure
the emergence of a politician from the zone as the next governor of the
state.

The faceoff between
the leaders was brought into public glare at the weekend in Abeokuta,
as different factions, at separate press conferences, tackled each
other over candidates of their choice.

The two aspirants
at the centre of the hullabaloo are a former military governor, Tunji
Olurin, and Gboyega Isiaka, former managing director, Gateway Holdings.
Mr. Olurin is said to be the candidate of former president, Olusegun
Obasanjo, while Mr. Isiaka is said to be the choice of the state
governor, Gbenga Daniel.

Messrs Obasanjo and
Daniel are opposed to each other politically, hence the issue of
succession has became a power play between the duo.

A faction of the
Elders Consultative Forum, headed by Ishola Olateju, held a press
conference to declare their backing for Olurin, whom they claimed has
the credentials to represent the zone at the governorship election.

But reacting to the
position of the Olateju-led group, another factional leader, Olawale
Bankole, declared that the authentic choice of the zone is Mr. Isiaka,
whom he said they have agreed to pitch their tent with.

Mr. Bankole said
the endorsement of Olurin by the other group, “is a calculated attempt
to mislead and deceive the people of Ogun West.”

“We, therefore,
call on the good people of Ogun west and Nigerians at large to
disregard the purported views and activities of this group, as they do
not represent the position of the Ogun West Elders Consultative Forum,”
he said.

Not to be sidelined

The Olateju group,
at the press conference, however, said the other group carried out its
work without informing all members of the Forum.

“They went round and picked two of our members, but did not tell us to nominate them,” he said.

“We don’t know how
they arrived at their decision. Their decision was not totally
acceptable to others who were screened, but they said it was their
internal problem which they would solve,” Mr. Olateju said.

He said it was the forum which approached Mr. Olurin to contest and they are convinced about his quality.

“He is the candidate we have recommended. We believe we have not
made any mistake or error. Olurin is just 63 and still agile.
Experience is the best teacher, and his experience has outshined other
aspirants. We would not fold our arms and see Olurin being sidelined,”
he said.

The
Ooni of Ife, Okunade Sijuwade, at the weekend, called on Yoruba leaders
to be united, despite their different political affiliations, for the
purpose of accelerating the development of the region.

The monarch, who
made the call in Igbokoda, Ilaje local government area of Ondo State,
during the coronation of Obateru Akinruntan as the Olugbo of Ugboland,
said the region could not but remain relevant in the scheme of things
in the country.

Accompanied by
other 23 traditional rulers from across Yoruba land, Mr. Sijuwade said
the people of the southwest would maintain their leadership position in
the country if traditional rulers play their roles well to earn the
respect of the subjects.

“It is necessary
for traditional rulers and the people to be united and allow peace to
reign, so that the Yoruba race will continue to witness a robust human
and infrastructural development,” Mr. Sijuwade, who was the chairman of
the occasion, said.

While appealing to
the people of Ugboland to support the new monarch, the Ooni tasked Mr.
Akinrutan to make use of his wisdom and God given wealth to develop the
riverside community under his jurisdiction.

Ondo State
governor, Olusegun Mimiko, said the development of the oil-rich Ilaje
area of the state could only be achieved if all ethnic nationalities in
the area work in harmony.

Develop Ilaje communities

The governor also challenged the new monarch to ensure that all the communities in Ilaje live in peace and harmony.

“I want to urge Oba
Akinruntan to bring the Mahins, Aheris, Etikans, and the Ugbos in Ilaje
together for the collective benefit of the people,” he said.

He pledged that the
state government would continue to provide an enabling environment that
would encourage the people of the state contribute to the development
of their communities.

The head of Ojadele
ruling house, Roberts Nana, said the coronation was a celebration of
victory over some people that wanted to lord themselves over Ugboland.

Mr. Akinruntan said
his emergence as the monarch had been predicted 28 years ago by a
frontline prophet in the area, whom he said told him that he would be
inaugurated as a monarch with anointing oil, and not with the
traditional “Akoko” leaves.

Also in attendance
at the ceremony were the Oyo State deputy governor, Taofeek Arapaja;
his counterpart in Ondo, Ali Olanusi; Speaker of the state House of
Assembly, Samuel Adesina, and Folashade Bent, a senator, who was
conferred with a traditional title.

Following
the recent air mishap and “fraudulent” text messages from unknown
persons faulting the air worthiness of Aero Contractors,the Nigerian
Civil Aviation Authority (NCAA) over the weekend disclosed that the
airline is still qualified to carry on with its regular flight
operations.

Dispelling fears of
possible compromise in the safety of the carrier’s fleet, the
regulatory agency disclosed that it would not hesitate to ground the
airline should there be failing standards in the carrier’s flight
operations.

“That they are
flying should tell people that they are certified to do so; otherwise
their operations would have been grounded,” said Sam Adurogboye, media
head for the civil aviation authority.

Admitting that the
authority was aware of the recent incident involving the airline, Mr.
Adurogboye said that “Aero is fit to continue its operations.” Earlier,
Aero in a statement, disclosed that the regulatory agency gave it a
“clean bill” following a check on the carrier’s aircraft by engineers
from the authority.

Last week, a viral
text message condemning the air worthiness of two aircraft belonging to
Aero Contractors was sent to some passengers and media houses, alleging
that some officials of the Federal Airports Authority of Nigeria (FAAN)
are aware of the airline’s degenerating safety standards.

Deceitful texts

The development,
which came after the carrier’s Boeing 737 aircraft had a technical
fault resulting in the emission of smoke in the cabin that scared
passengers and saw some of the travellers sustaining injuries, is
criticized by the carrier as being “the handiwork of disgruntled
competitors who are threatened by the success of the airline over the
last few months.”

When contacted,
however, Akin Olukunle,spokesman for the Federal Airports Authority of
Nigeria (FAAN) disclosed that no official of the authority will speak
to anyone on issues pertaining the air worthiness of an airline, adding
that the text message was “deceitful.” “Whoever said he spoke to us is
not telling the truth,because it is not the duty of FAAN to comment on
matters affecting an airline,it is the regulatory agency that does
that,” he said.

On the issue of the air mishap, Aero disclosed that it is a globally
accepted rule in airline operations that no flight operation can be
conducted when a warning signal is detected, adding that it will not be
deterred by any blackmail from any source about its fleet airworthiness.

Leader of the
opposition within the Peoples Democratic Party (PDP) in Oyo state,
Lekan Balogun, has asserted that state governor, Adebayo Alao-Akala
lacks popularity in his hometown, Ogbomoso.

Mr.Balogun, one
time senator and Ibadan high chief, said in Ibadan on Sunday while
reviewing the last week’s anti-Akala rally in Ogbomoso that his lack of
appeal was one of the reasons why Mr Alao-Akala was opposed to the
rally staged by the opposition.

Describing the
rally as a success, Mr Balogun said it had put clouds to the governor’s
ambition to return to office next year as many people of the town are
equally aware of the governor’s bad performance and would not want him
to come back next year.

“Without the
meeting, we would not have known that the governor lacks strong
followership in Ogbomoso,” he said. “The experience made nonsense of
his often repeated allegation that the opposition to him is purely and
simply a localized Ibadan phenomenon; whereas, the governor is just
simply unpopular. In retrospect, it became obvious why the governor did
not want the meeting in Ogbomoso to hold at all.” Mr Balogun led other
party leaders,including former governor, Rashidi Ladoja; Senate Leader,
Teslim Kolawole Folarin; former Secretary to State Government (SSG) in
the state, Sarafadeen Alli and members of the PDP Implementation
Committee in the state led by their chairman, Yunus Akintunde, to the
rally.

Might is not right

Blaming the
government’s ‘might is right’ philosophy on the loss of lives reported
at the town before the rally, he said his group only got to know about
the incident through newspapers reports.

“Why should a
government bring out hoodlums to prevent the holding of a meeting
regardless the citizens constitutional right of association, freedom of
speech and movement, why? again, why should anybody be prevented from
using public places for lawful business? For instance, local government
halls, schools,these are public institutions that are collectively
owned and for which we should all have access for the purpose of lawful
transactions,” he said.

Mr.Balogun also
wondered why the governor would want to prevent those opposing his
second term ambition from holding rally in his town after doing same
for his own ambition at the homesteads of the said opposition.

“The governor had his so-called second term declaration a few weeks ago in Ibadan.

His faction is
known to have held meetings, rallies in Lagelu, my local government
area in not less than four or five times in the last one year and at no
time was there a threat to law and order,” he said.

Commending the
police for their response, the PDP leader noted that the state police
command ensured that the meeting was held peacefully and successfully.

The national
chairman of the All Nigeria Peoples Party (ANPP) and former governor of
Abia State, Ogbonnaya Onu, has given reasons why Nigerians should
prevail on officials of the Independent National Electoral Commission
(INEC), and members of the National Assembly to allow elections into
various elective positions to be conducted in one day.

Speaking in Benin
City at the weekend, at a rally organised by members of the party to
galvanise the state chapter of the party ahead of the 2011 elections,
Mr. Onu also expressed the readiness of his party to merge with any
other opposition parties to form a strong coalition.

“I am sure many of
you will remember that we have been in office just for six weeks, but
we are moving and I am very happy that many opposition parties are in
agreement that we have to pool our resources together in order to
ensure victory next year. For the sake of the country, this is very
important for our dear nation.

“We are working
with other opposition political parties to come up with a coalition of
opposition political parties that will make it easier for us to win in
next year’s elections. Discussions are still at very preliminary
levels, and we will notify you as soon as we make substantial
progress,” he said.

Reducing cost

He said the
challenges that go with the conduct of elections in Nigeria are such
that should be aimed at reducing the cost of conducting elections so
that more resources would be channeled to repairing decayed
infrastructure across the country.

“Our call for
election to be held in one day is because we want those who occupy
elective positions to be those who enjoy the will of their people. What
we now have is staggered election that would take place on three
different days. It is designed to have a bandwagon effect and once that
happens, then many things will come as a consequence. One is that some
may even lose interest and may not even want to vote again,” he said.

“If you want to
look at the cost element; if you hold elections on the same day it is
very cost effective. If you look at INEC, it will make a lot of saving
because they will be conducting one, instead of three different
elections. If you look at political parties, they will make a lot of
savings because they will now look after one polling agent as against
three,” he further said.

Mr. Onu said that there are so many things his leadership is doing to strengthen the party.

“We have set up
National Contact Committee at the national level; at the state level,
if they have not done so, they will soon do so. And the major
responsibility of that committee is to ensure that all those who left
our party come back. We are also asking you people to come and join the
party,” he said.

As
the leadership of the PDP moves to comply with the requirement by the
Independent National Electoral Commission’s (INEC) that it
reconstitutes the party’s executive in several states, members of the
party in Adamawa state are left jostling over the fate of the state
executive.

The state chapter
of the party has been struck off the list of those to conduct fresh
congresses, even as it faces a boisterous faction.

The state chairman
of the party, Mijinyawa Kugama, has always maintained that allegations
about the illegitimacy of his chairmanship is all mudslinging by those
he said were filled with their own “parochial and selfish” interest.

Mr.Kugama, in his
submission over a petition brought before the Adamawa State High Court
submitted by a gubernatorial aspirant in the PDP, Umar Ardo, seeking
the dissolution of the state executive of the PDP, explained that the
state party executive was constituted through a properly conducted
congress supervised by INEC. The court ruled that the state exco was
properly constituted.

There are
contending forces angling to take control of the party platform, Mr.
Kugama said recently, “mostly because of its power capturing appeal and
you expect them to do hang on to anything that will offer them that
means.” Mr.

Kugama is accused
by aggrieved members of the party, of the state of providing the state
governor, Murtala Hamman Yero Nyako with the hold on the party
structure.

Bamanga Tukur,
former executive governor in the defunct Gongola state and one of the
supporters of President Jonathan’s presidency recently quipped that:
“it is unfortunate that the PDP in Adamawa state has been taken out of
the public place,” suggestive that Mr. Nyako has pocketed the party.

Mr Tukur is not the
only one disenchanted with the governor. Jubril Aminu, once Mr.Nyako’s
supporter, also has a strained relationship with the governor. The
fight between Aminu and Nyako is however not so much about who takes
control of the party than Aminu’s desire to be the one in charge.
Ordinarily,Nyako’s allegiances should be to Aminu for bringing him to
power.

Mr Nyako may have a
plethora of enemies, but the man has continued to wax stronger like the
proverbial cat with nine lives, surviving every war he has fought.

NEXT investigations
reveal that there are still hushed whispers about the possible
dissolutions of the party leadership, a possibility that is terrifying
the governor’s camp.

Mr.Nyako’s fears,
it seems, emerged by a shocking discovery that Mr Aminu had aligned
with Mr Tukur’s camp. The startling discovery occurred at a meeting
called by the PDP national chairman, Okwesilieze Nwodo to reconcile the
party factions in the state.

The reason, though
is not far-fetched, Mr Aminu is angling to have his political protégé
and a serving minister, Idi Hong replace Nyako as governor. Already
there seems to be a political compromise between Mr. Aminu and former
vice president, Atiku Abubakar.

The rapprochement
set in motion by the national secretariat of the party has come under
knocks, as the reconciliation train has since failed to leave its
station. Incidentally, the trio of Tukur, Silas Zwingina and Hassan
Adamu diametrically, all opposed to Nyako’s continuation in power are
part of President Jonathan’s election team.

A PDP leader says
,the generally accepted wisdom is that despite Mr Nyako’s suspect
commitment to Jonathan’s presidency, a majority of party members in the
state are favourably disposed to a Jonathan presidency and there is no
reason to destabilize the party structure.

Head of the
Jonathan campaign team, Sarki Tafida himself admitted that the people
of the state, have “promised their support for president Jonathan and I
verily believe that to be true.” Mr.Kugama is an avowed supporter of Mr
Jonathan and the party secretary, Phineas P. Elisha also told NEXT he
is a supporter.

“When the time
comes, I know whom to vote for ,” he said. “Let’s not be deceived, we
all know what’s good for the country. When that time comes, we would do
the right thing.” Mr Nyako’s men are also demanding a demonstrable
support of the presidency for the governor, as he launches his bid to
retain his job.

Of the four members
of the Jonathan campaign team from the state, Zwingina, Tukur,Adamu and
Ali Gulak, only the latter two does not arouse concern from the
governor’s men.

Mr.Tukur is widely
perceived to be plotting Nyako’s fall to feather his own nest,his
actions being seen to be tilted towards making inroads for his son,
Awwal Tukur, a former member of the House of Representatives, to become
the next governor of the state.

Mr Zwingina on his
part has already indicated interest in contesting the PDP guber ticket
with the governor seat. This explained the uproar by supporters of Mr
Nyako’s aspiration at the forum when Goodluck Campaign team berthed in
Yola.

Felix Tangwami, Chairman of the association of local government chairmen and a candidate for the senate, said

“At the time we sat and choose to endorse Jonathan/Sambo, nobody
coerced us.We were also encouraged when the president declared
sometimes ago that he had no enemies to fight. Therefore, the president
should not be swayed by rumour mongers who would incite the presidency
into taking actions that would cause the party to implode.” Tafida
himself acknowledged the need to support the aspirations of the party’s
leadership in the state. After all, the former vice president, Atiku
Abubakar,who is also from the state, would be waiting for a slip so
that he could add the state to his column during the primaries.

The president of
the Senate, David Mark, has criticised the poor educational standard in
the country, which has led to a very low global rating for the nation’s
universities.

The Senate
president expressed his concerns over the standard of the nation’s
universities over the weekend while addressing the audience at the 16th
and 17th convocation ceremony of the University of Agriculture,
Makurdi, in Benue State, where he was conferred with an honorary Doctor
of Science (D.SC).

Mr. Mark said
that education remains the bedrock of development in any nation. He
added that every responsible organisation and government must put
education first, if development must begin to take place in the nation.

He, therefore,
challenged the authorities of the universities to step up and bridge
this gap so that Nigerian graduates could be accorded the same respect
and status anywhere in the world.

“I am glad that
the executive secretary of the National University Commission (NUC),
Professor Julius Okogie, is here,” he said.

“We must do
something urgent to upgrade our universities, otherwise, we cannot
compete in this global environment of today,” he added.

On their part,
the Senate president said that the National Assembly will continue to
“lay a solid framework through effective legislation that would
facilitate and improve our education at all levels.”

He added that the
National Assembly will do its best to ensure that Nigerian universities
and other institutions of higher learning get their fair share of
funding needed to meet their needs.

President
Goodluck Jonathan, who was represented by the Agriculture Minister,
Sheik Ahmed Abdullahi, also promised to give education its pride of
place in his administration.

However, neither
the president, nor the Senate president made any obligating statement
with regards to what percentage of the 2011 budget will be allocated to
education sector or whether the government will increase funding to the
sector.

Increase food research

The Senate
president also expressed worries that little or no attention is being
paid by authorities and research institutions on food security in the
country.

He states that
food security – or insecurity – poses a major challenge like other
crimes that are being aggressively tackled by the federal government.
He challenged the institution to dwell more on research and
development, especially on food security.

“With enough
arable land, abundant human and natural resources, as well as
specialised institutions like this, there is no justifiable reason why
we cannot guarantee food security across the length and breadth of
Nigeria,” Mr. Mark stressed.

Nasamu Dakingari, governor of Kebbi State, and Pascal Dozie,
chairman, MTN Nigeria, were also awarded Doctor of Science (D.SC)
honoris causa by the university at the ceremony.

It’s easy to go to war but difficult to build on the ashes of its ruin.

The import of this statement is not lost on the people of Boje,
who, two weeks ago, invaded the neighbouring community of Nsadop to kill, maim
and destroy.

Now the two communities are paying the price of that communal
war.

Tucked in the bowels of Boki forest, Boje has only one access
road into and out of it. That road happens to run through Nsadop. So, for fear
of reprisal attacks, Boje natives have since October 23, 2010 stopped using the
road. The consequence is that the agricultural produce of this agrarian people
can no more be conveyed to the urban centres.

Boje, like other rural Boki communities, produces cocoa, banana,
yams and other cash crops. Before now, these were transported in lorries and
buses to Ogoja, Ikom and beyond for sale. But there is no outlet for them any
longer.

No vehicle passes through Nsadop to Boje again. And there is no
alternative access road to Boje, which is the last community in the hinterland
of western Boki.

The fear of revenge by Nsadop villagers means farm produce are
wasting away afterits harvest. There are, of course bush tracks through the
forest to other communities, but these tracks have been rendered inaccessible
by streams swollen by rain, mountains and gigantic trees.

To get to Burom, the nearest community to Boje on foot, is four
hours of endurance trek. Certainly noone can traverse this path with heavy load
on his or her head.

Interviews with the Boki people revealed that they did not
reflect well on the case before going to war with Nsadop village . Its elders
are now blaming the youth for resorting to war instead of dialogue, which they
had earlier proposed as the better avenue for resolving the land rights
dispute. Both the young and old [males] of Boje now sleep in the forest for
fear of retaliatory invasion by Nsadop. Uneasy calm now pervades the entire
community.

Whereas some elders and elites of Boje have proposed reconciliatory
talks to solve the problem of inaccessibility to their community, the youth are
said to be opposed to the suggestion as they are not ready to show remorse.
They are said to have preferred the Cross River State government to midwife a
truce to the problem of vehicular blockade to Boje than sending emissaries to
Nsadop for peace.

Nsadop boys have blocked the access road to Boje. All vehicles
now stop at Nsadop. Boje elites working in the cities no more go home. They are
afraid of their safety since some of them were accussed of providing the cash
and logistics used in prosecuting the war. They are now lobbying the state
governor, Liyel Imoke to make lasting peace between the two communities.

M Imoke had ordered the arrest of community leaders from Boje and
promised to ensure that they were all prosecuted. He also dethroned 12
traditional rulers of the community. There are also indications that indigenes
of the community nursing political ambition may have to shelve it. Mr Imoke is
understood to have vowed to work against any candidate from Boki who, directly
or indirectly, supported the Nsadop carnage.

Counting losses

The octogenerian traditional ruler of Nsadop, Otu Bernard Ntun
of Kaku, said his 80-year-sojourn on earth has been blissful until the October
23 incident when his entire village was invaded by people from Boje and destroy
it beyond recognition.

Pathetic is an understatement in describing the carnage visited
on Nsadop and the emotional pains of Mr Ntun. A walk through the length of this
village of 7,000 inhabitants, with about 2,000 houses, reveal that all the
homes were either razed down or demolished with the help of dynamites.

More than 30 people were alleged to have been killed in the
attack, while livestock, food crops and even economic trees were cut down by
the invaders. The village is now a shadow of itself.

The land in dispute is where the oil palm plantation established
by the defunct Eastern Nigerian administration of Michael Okpara is. Its
ownership has been a subject of dispute since the 1960’s. Mr Ntun, agonizing in
sadness as he lost his first son in the attack, said it was unbelievable that
two communities that have co-existed for centuries, speak the same language and
have a common ancestry could fight a war with the intention of annihilation.

“Our assailants, who might have conceived the idea several
years, considering the amount of ammunition and sophisticated weapons used,
took the village by surprise at noon when everyone was either in the farm or
out of the village for one reason or the other,” Mr Ntun said, his narration,
which was often punctuated by sighs and shaking of his head.

He said that the attack lasted for about eight hours without any
challenge, until the military and the police were drafted to quell the attack.

The Chairman of Boki Local Government Area, Bessie Bankong-Obi
who had conducted officials of the Cross River State Emergency Management
Agency [SEMA] and those of NEMA, around the scene for rapid assessment,
described the devastation as beyond comprehension. She,

however, warned against any act of reprisal, saying such would
be counterproductive.

“Security agencies are working round the clock to get to the root of the
crisis and bring the perpetrators to book,” she said. “We appeal to the people
of Nsadop to exercise patience as government would punish the culprits and
provide succor to the victims.”

Government appointees who are to pass through senate screening
might do well to henceforth consider cross check their facts thoroughly before
dishing it out to the lawmakers, because the folders we see most senators
clutching onto nowadays may just be an iPad.

Last Tuesday, an iPad would have ruined a potential minister’s
career – if the lawmakers had taken a lie seriously. Rasheed Adedoja, a former
Oyo State education commissioner who is now a minister, would have been the
victim of the iPad revolution in the senate but for the magnanimity of the
senators.

Mr Adedoja, a professor of education, was in the red senate
chamber to perform a ritual his peers did a few months back. He stood at the
podium, with his CV, piece of papers to jot questions, and a cup of water the
senate offered.

He was intelligent, but he was somehow unfortunate compared
with his colleagues because he was the only one to be screened in one day. So
the senators had the luxury of thorough questioning. The questions kept
pouring.

He responded to them smartly, but unknown to him, some tech
savvy senators were double checking his statements on their iPads.

He slipped up when he told the senators that Ladoke Akintola
University of Technology, which is jointly owned by Oyo and Osun state, is the
7th best university in Africa by global rating and the best state university in
Nigeria by a National University Commission rating. He referred the senators to
the Internet to confirm his claims.

That university is currently a subject of dispute between Oyo
and Osun state and has been shut down for a long time while the disagreement
simmers. The senators found Mr Adedoja’s fact hard to believe.

George Thomson Sekibo (PDP River state) decided to log onto a
search engine and the global university rating page was soon staring at him
from his iPad. He called James Manager (PDP Delta state) who was just sitting
beside him to have a look. In next to no time, four heads were over the little
computer.

Facts on fingertips

Mr Sekibo walked up to the senate president and passed the iPad
to him. For a moment, the senate president scrolled up and down while Mr Sekibo
and Manager stood by his side grinning. Meanwhile, the professor was responding
to other questions on the podium.

“Prof, that is not what the net is saying,” the senate
president cut in.

He read out the African universities’ rating and the first
Nigerian university on the list was University of Benin (Uniben), which ranked
67th in Africa. It was followed by University of Ilorin, 77th and University of
Ibadan, 81st in Africa.

The senate president passed the iPad to the professor. He was
startled when he took it; but he reviewed it and passed it back to the senate
president without saying a word. Some senators were startled too, while others
just laughed it off.

The screening continued and he was confirmed a minister.

In other climes, that might have been enough to turn him away. However, the
new minister will definitely not give out unconfirmed facts next time he is
called by the senate. Others would be advised not to either because, these
days, the lawmakers have gone tech savvy and iPads is the new social trend
amongst senators.

United Parcel
Service of America Inc., prides itself as being a multi-billion-dollar
corporation managing the flow of goods, funds, and information in more
than 200 countries worldwide. But for Theresa Peters, a mother of four,
and a widow for 20 years, UPS has some questions to answer.

On August 10, 2010,
Mrs Peters went to UPS office on Oworonshoki Expressway, Gbagada, in
Lagos State, to enquire the duration and the cost of sending goods to
the United States of America. She said she was told by two ladies she
identified as Adaku and Chichi, both customer service staff, that the
delivery of her goods would take three working days.

The next day, being
a Wednesday, she went back to UPS with her personal effects, which she
said included several native attires; praying kits, including rosaries,
anointing oil, a bible and prayer book; native medicinal herbs; and
food items for her daughter and two grandchildren, and her daughter’s
benefactor in the USA.

She was told her
items would be delivered to her daughter’s friend, Bisi Orija, by
Monday, August 16, which fell on the third working day. Her goods were
weighed at 10 kilogrammes, for which she paid N49,500 as freight cost.

She sent the tracking number to Mrs Orija that same day of August 11.

“We are supposed to
get it in three days so we kept tracking it. UPS didn’t even call us.
We are the ones who kept calling them for almost two weeks. It got
missing in the US but they don’t know who took it. They now said Mrs
Peters, being the sender, will have to go to where she sent the items
for reimbursement,” said Mrs Orija, who spoke to NEXT from the US.

Customer service in doubt

Mrs Peters went
back to UPS Nigeria on August 26, where she said a manager there she
identified as Chris, asked her how much she declared as the total value
of her goods when she registered them with the company. Mrs Peters said
neither Adaku nor Chichi asked her to declare the value of her goods.
The only documents that were given to her were a shipper’s copy and the
receipt of payment which only Adaku signed.

“It was when he
explained that I should write that I want them to reimburse me that I
found out the girls were supposed to have asked me the worth of my
goods so that I would have paid for insurance. But they never asked me.
It was then something told me my lawyer should write the letter,” said
Mrs Peters, a tailor.

She got her
lawyers, W. A. Gbadebo and Company, to write and submit on the same
August 26, 2010 a letter to UPS, listing all the items she sent to the
USA, which amounted to N162,000. With the freight cost, it totalled
N211,500.

But responding in a
letter dated September 22, 2010, UPS customer care manager, Confidence
Akandu, said: “Management has looked into the instance and agreed to
refund the freight cost N49,500 only and the declared value of N5,000
for the items. We shall make the cheque available as soon as it is
ready.”

The next day, Mrs
Peters, through her lawyers, replied informing UPS that their offer of
N54,500 was “grossly unacceptable” and “hereby rejected”, instead
maintaining N211,500 as amount being owed her. Since then UPS has not
responded, she says.

Wrong calculation

“The native herbs
alone cost me N90,000. They were the most important because my
daughter’s friend has fibroid and had already done four major
operations and was to undergo another operation. I wanted her to take
the herbs before then because I know it will work for her as it did for
my own daughter. Add this to the kaftans I bought for my two
grandchildren, the wrappers and many other things I bought. How did
they arrive at N5,000?” Queries Mrs. Peters.

When NEXT sought
comments from UPS, the company’s general manager sales, Emeka Nwangwu,
refused comment on how Mrs Peters’ goods were valued at N5,000, while
subtly suggesting the company will consider suing NEXT for reporting
this case.

“It is an issue
which we dealt with. Certain things are not to be exposed to the press
which is a third party because it bothers on customer’s
confidentiality. But if you feel you must go ahead with your report,
then no problem. But then we might be legally bound to advise our
lawyers to work on it and take it up,” said Mr Nwangwu.

Mrs Peters is,
however, determined to prove a point that ‘Nigerians can’t keep keeping
quiet to customer injustice’. She has taken her case to the Yaba
Magistrate Court 2 and hearing is slated for November 25, 2010.

“I didn’t ask for damages. All I want is for them to pay my
N211,500. Every time I remember this case it pains me so much that even
if I a widow of 20 years don’t have anybody, I know I have God. I have
suffered a lot, but it is well,” said Mrs Peters.