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GTB, First Bank customers lament service breakdown

GTB, First Bank customers lament service breakdown

Customers of First Bank and GTB yesterday had hard times
transacting business at the banks as their networks broke down. Normal services
were not resumed until after midday, leading to frayed tempers in the banking
halls across Lagos.

The banks have been showing signs of network challenges, either
technology migration induced or just service breakdown. Visits to branches of
the banks showed that the challenges faced by the banks before the long Easter
breakstill persisted, as both had their banking halls filled with aggrieved
customers.

Tough business day

The network challenges made it difficult for customers to
transact business. Mostly affected were those who wanted to withdraw money from
their accounts through the Automated Teller Machines (ATMs), as the banks
continued to accept deposits but could not post them immediately.

Funmi Adekoya, a customer said, “Last Thursday, I was here and
they officially announced to us that they were having network challenges; that
we should bear with them, because their services would be below expectation. I
initially thought it was because of the rush for withdrawals by customers
because of the long break ahead, but a week later, I am surprised that am
starring at even a worse situation.”

Some of the customers were so frustrated they refused to switch
off their phones while some picked their calls, despite caution from the bank
attendants.

“How do you expect me to switch off my phone? Do you know how
long I have been here? So I should not pick my calls? If you don’t want me to
pick my calls, then give me my money and let me go. It is only when you are
rendering your services efficiently that you can expect me to obey your rules,”
a customer told an official in anger.

First Bank, in some of its branches, could not carry out any
transactions for its customers till noon yesterday.

“The network was just restored a few minutes ago,” a bank
attendant at First Bank, Oba Akran branch, said, around 12.20 pm. “It has been
down since morning. We have not been able to make any payments or perform other
transactions,” she said, looking at the crowded hall.

According to her, there was no need heading for another branch.
“The truth is that it is everywhere; it’s affecting all our branches” she
added.

The bank’s hall was filled to capacity, despite the fact that
some customers were turning back, as soon as they sighted the queue. At the
GTBank, it was no different. At 12.30pm however, the banks had begun responding
to customers.

On Wednesday, GTB on Facebook apologised to its customers for
the downtime experienced with its challenges during the Easter holidays.

The bank had said, “We want to sincerely apologise for the
downtime experienced with our Internet Banking Service during the Easter holidays.
We recently migrated to our Superdome Servers, which will provide our e-Banking
Channels with a more robust, secure, stable & reliable platform.

“Over the next few days, you may notice some service disruptions
across certain branches and e-Banking Channels. This is also a result of
Internal Migrations and Platform Reboots. Please be rest assured that our other
e-Channels (ATM, Mobile & GTConnect) will continue to function throughout
this upgrade/ migration. Thank you for your understanding and know that we do
this because we want to serve you better,” the statement said.

The spokesperson for the First Bank, when contacted on phone,
said he was out of Lagos and could not speak on the problem.

Service breakdowns are not totally avoidable. It is not known
when the banks service breakdown would be fully addressed, but customers say
banks should devise a more effective way to address their internal challenges,
without having to put their customers through such extreme discomfort.

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Barrick strikes deal with Equinox

Barrick strikes deal with Equinox

Barrick Gold Corp
said it had struck a deal to buy Australian copper miner, Equinox
Minerals, for more than C$7 billion, topping a takeover offer by
China’s Minmetals Resources by 16 per cent.

Already the world’s
largest gold miner, Barrick is looking to bolster its position in
copper, a primary industrial metal, while prices are near record highs.

Toronto-based
Barrick said Equinox had agreed to be acquired for C$8.15 a share, an
8.7 per cent premium over the company’s Thursday closing price.
According to Reuters data, Equinox has about 879.5 million listed
shares, which would make the deal worth nearly C$7.2 billion.

Minmetals earlier
this month offered to buy Equinox for C$7 a share, but the Australian
copper miner called that proposal a low-ball bid. Equinox said it
believes the Barrick bid is superior in terms of price and likelihood
of completion.

Barrick said its
agreement for Equinox prevents the Australian miner from soliciting
superior bids and gives Barrick the right to match any higher offers.
Equinox would have to pay Barrick C$250 million to walk away from the
deal, even if it accepts a higher bid.

Equinox has prime
copper assets in Africa and Saudi Arabia that make it attractive to
larger miners. Its Lumwana copper and uranium mine in Zambia is
Africa’s third-largest copper mine by production and the Jabal Sayid
copper development in Saudi Arabia is due to start production next year.

Barrick chief
executive, Aaron Regent, said the deal would improve the company’s
copper exposure in a strong price environment for the metal, which is
used in construction and industrial applications.

“Combined with our
Zaldivar mine and Cerro Casale project in Chile, this acquisition would
position Barrick with significant production growth potential in two of
the most prolific copper-producing regions of the world,” Mr Regent
said.

As part of its
agreement to be bought by Barrick, Equinox will pull its unsolicited
bid for Lundin Mining. Equinox had been trying to take over its rival
copper miner since February but conceded on Monday that its own
shareholders would not likely have supported the deal.

U.S.-listed shares of Barrick slid 1.4 per cent to $54.85 in premarket trading after the announcement.

Barrick said it has
committed cash and financing in place for the transaction. It expects
the deal to add to earnings per share and cash flow immediately.

Morgan Stanley and
RBC Capital Markets advised Barrick on the deal, while CIBC World
Markets, Goldman Sachs, and TD Securities acted as financial advisers
to Equinox.

Reuters

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Stock market loses N449b

Stock market loses N449b

The Nigerian Stock
Exchange recorded a total loss of N449 billion on equities at the close
of trading activities in March, after recording significant losses of
N260 billion in the preceding month.

The market value of
the 217 listed equities, which opened the month at N8.315 trillion,
closed on the last trading day in March at N7.866 trillion, reflecting
a N449 billion loss or 5.39 per cent decline.

The Exchange
attributed the downturn in stock market activities to the decline in
investors’ confidence, but said efforts are being made to fully restore
confidence in the system.

Femi Oladehin, vice
president and managing director of BGL Limited, an investment bank,
said political risks in the country and the crisis in the Middle East
and North Africa region contributed to the withdrawal of funds by some
foreign investors from the market.

He said uncertainty
remains in the market this quarter because “significant contributors of
trading in the Nigerian market are foreign investors as against local
investors.”

In the mean time,
market watchers have predicted that if elections are peaceful, the
Exchange will start recording stable rebound early May.

Daisy Ekineh, an
executive commissioner at the Securities and Exchange Commission (SEC),
said recently that the SEC’s key plan this year is to deepen the market
by “promoting more listings in the oil and gas, telecom companies,
small scale enterprises, and privatised enterprises.”

Mrs Ekineh also
said that the commission is working on reducing transaction cost in
primary offering and secondary offering in particular to further
attract more companies to the market.

Market turnover

While the official
turnover of transaction for the month is yet to be released, the market
recorded a turnover of 6.5 billion shares valued at N60.61 billion
during February, in contrast to a total of 10.84 billion shares valued
at N104.1 billion exchanged during January.

Aggregate stock
market turnover between January and February were 17.334 billion shares
valued at N164.7 billion exchanged in 259,427 deals.

In the comparable
period during 2010, the market recorded turnover of 16.14 billion
shares valued at N100.8 billion in 429,306 deals.

Measuring by
turnover volume, the Banking subsector was the most active in February
with traded volume of 4.5 billion shares valued at N37.3 billion, while
the Insurance subsector was second with traded volume of 450.23 million
shares valued at N666.9 million. The Maritime subsector was third with
transaction volume of 218.41 million valued at N390.56 million.

Over-The-Counter
bond market, a turnover of 926.1 million units worth N841.05 billion
was recorded in February 2011, in contrast to a total of 875.62 million
shares valued at N801.134 billion exchanged during the preceding month.

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World Bank, AU launch 2011 World Development Report

World Bank, AU launch 2011 World Development Report

Officials of both the World Bank and the African Union (AU) in Addis Ababa have launched the 2011 World Development Report, published by the World Bank.

Sarah Cliff, a World Bank Representative, and Ramtane Lamamra, the AU Commissioner for Peace and Security, represented the two bodies at the occasion.

Presenting the executive summary of the report, which was titled ‘Conflict, Security and Development’, Ms Cliff said it focused on peace, security, conflict, human rights violation, suffering of people, and violence.

“It focuses on development initiative and development in Africa, impact on development and violence, trends of violence and development, forms of violence as it affects development, increased crime, and drug trafficking in Africa,” she said.

Ms Cliff said the report also looked at internal and external pressures on society, among other issues.

“These are the high levels of unemployment, youth recruitment into rebel movements and gangs, and impacts of economic shocks, especially from high prices of food,” she said.

She added that some of the solutions identified by the report include violence prevention between states and citizens, and restoring confidence between groups, societies, organisations, nations and communities.

The report also identifies the role of organisations like the AU Commission which have a regional approach and solution to economic crises beyond individual countries.

Lessons from other lands

She said lessons learnt from Ghana, Liberia, and Mozambique, which recovered from economic shocks, include the use of a bottom-up approach.

“This approach is to empower citizens for economic growth, ensure security, justice reform mixed with traditional institutions, and job creation for the youth. Women agencies should also be incorporated in poverty reduction and eradication programmes, while the strengthening of anti-corruption agencies will ensure judicious use of state resources,” Ms Cliff said.

The World Bank representative said about 1.5 billion people were affected by violence and conflict.

“This means that children of those affected were deprived of schools, decent accommodation, adequate food and water, among other health issues.”

Earlier, Mr Lamamra had said the AU Commission would continue to collaborate with the World Bank, especially in the area of conflict prevention, management, and continental development in general. He gave the assurance that the AU would strengthen its partnership with the World Bank in order to reduce conflict on the continent.

The 58-page report is divided into three parts. Part one focuses on the challenges of repeated cycles of violence, while part two talks about a roadmap for breaking cycles of violence at the country level. The roadmap includes restoring confidence and transforming the instrument that provides citizen security, justice, and jobs.

Part three discusses the reduction of the risk of violence as a direction for international policy, which includes adopting community level programmes designed by country context.

This is the first time the report has been launched in Africa.

NAN

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Banks optimistic about credit availability in 2011

Banks optimistic about credit availability in 2011

Bankers have expressed optimism that the sector would be better disposed to create new assets by increasing their loan facilities to more applicants this year.

This is because some of the banks in their 2010 year end books have demonstrated that with the intervention of the Asset Management Company (AMCON), they have been able to clear their non performing loans from their books.

This move, they say, would place them in a better position to create new assets, a responsibility they have been shying away from since the industry’s crisis about two years ago.

Investigation reveals that though the banks had sufficient liquidity in 2010, their hesitation to create new assets by granting loan facilities was of huge concern.

Better days ahead

For instance, Stanbic IBTC in its 2010 year end results presentation recently said, “There was significant market liquidity, with resultant reduction in interest rate.” It, however, added that there was “limited investment outlets to channel excess liquidity”.

First City Monument Bank (FCMB), in its presentation of its 2010 financial performance, said it is optimistic that “Asset quality should improve further retail lending, commercial banking, project and structured finance to drive loan growth in 2011.”

The bank said retail business is expected to achieve fully loaded profitability, driven by deposit growth, loan growth, and improved interest rate environment.

One of the major factors that contributed to unusually low yields of banks was the pervading risk averse attitude, such that instead of making loans available to the real economy, banks rather invested in government debt market.

Adesoji Solanke, banking analyst at the Renaissance Capital, an investment bank, is, however, optimistic that the “implementation of AMCON activities in 2011 will increase the ability of banks to provide credit to their customers and promises to reduce volatility in the market”.

Renaissance Capital, in a research note on the industry, said there is a gradual dissipation of banks’ asset quality concerns.

According to it, “Our Nigerian banks’ analyst expects an uptick in lending activity to impact positively on banks’ income in 2011.”

Asset quality concerns in the Nigerian banking space are expected to end soon, when AMCON should have purchased all non performing loans in the sector.

It is expected that the extension of the interbank money guarantee by the Central Bank would improve confidence in the money market, the marginal growth in private sector credits and competition for good quality assets, and the ongoing reforms in the banking industry would help the banks gain more confidence to lend to credible applicants.

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Stanbic IBTC appoints new CEO

Stanbic IBTC appoints new CEO

The StanbicIBTC Bank has announced the appointment of Sola David-Borha as its new Chief Executive Officer (CEO).

The appointment, which was made today, is with effect from May 1. Ms. David-Borha, who is currently joint Deputy Chief Executive, succeeds Chris Newson, who is taking up a new role as Standard Banks’ Regional Managing Director for West Africa.

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Nigerian banks explore Africa’s improved trade links

Nigerian banks explore Africa’s improved trade links

Improving
trade links within the African continent is opening new opportunities
for Nigerian businesses to leverage on as commercial activities among
Africans boost the airlines and banking industries.

Jibril
Aku, managing director of Ecobank Nigeria Plc, said trade, which was
formerly restricted to regional blocks, has expanded across the various
trade corridors on the continent.

“Rather
than trade with former colonial masters, we are beginning to see more
trade across regional trade blocks. More countries are trading even
outside their regions, as trade relations improve,” Mr Aku said.

Speaking
on the bank’s regional strategy, Mr Aku said its presence in major
countries on the continent is paying off, as trade between African
countries improve.

“African
economies are still commodity driven. There is a government to
government business between Nigeria and some West African countries
that own refineries. It makes sense to buy refined products from
Cameroun, Ghana, Cote d’ Ivoire, and Senegal rather than from others.
What the government has agreed is that we sell crude to them and import
refined products,” he further said.

Improving trade

He said there is also increase in tourism among African countries.

“People
now go to spend their vacation in some of these countries. But things
will begin to grow faster when raw materials from other countries can
come in as inputs into our factories here,” he said.

African
countries have struggled over the years to improve trade across the
continent and roll back several decades dominated by trade with their
former colonial masters.

The
International Monetary Fund in 1990 classified 75 per cent of countries
in sub-Saharan Africa as having “restrictive” trade policies. This
figure has improved as more African countries open up their economy for
expansion.

Over
the last six years, many Nigerian banks have established presence
across Africa, emerging as major players across sub-Saharan Africa ex
South Africa. Banks like UBA, Access Bank, Zenith Bank, and Diamond
Bank opened subsidiaries in various countries to support continental
trade.

Commodities trading

Ecobank
Transnational Incorporated (ETI), the parent company, has subsidiaries
in 30 countries across Africa. Mr Aku said as things begin to improve,
commodities trading will grow into the bedrock of African economy.

“Because
there are a lot of Africans in the diaspora within Africa, they make
money, which they send back to their families. These are things we
support from the regional trade. Today, movement within Africa is a lot
better”, he said.

Mr
Aku said while the bank works on branch expansion, it was also
exploiting mobile banking as a channel to bring banking closer to the
unbanked population.

“Ecobank
has a licence for mobile banking. So, very soon, you will do your
banking on your mobile phone.We are moving away from brick and mortar
banking,” he added.

He said many Nigerians are embracing alternative channels of banking, as shown by the increasing use of ATM cards.

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#HASHTAG: Pick a spot and start digging

#HASHTAG: Pick a spot and start digging

Ask many
Nigerians, especially a class of young people, why they are not
involved or supporting a particular movement or campaign for change,
and their response is simple: the people working for positive change
are ‘not serious’.

The tragedy for
most of these people is that this knee-jerk reaction to efforts to make
change, is neither supported by reality or facts. They criticize a
project for a lack of thoroughness and then you find that they have not
in fact taken their time to be thorough in their assertions. They
accuse a campaign of lacking vision or depth without even taking the
simple step of perhaps checking the accused website to confirm this
lack of vision. They criticize a petition without even reading its
contents. They dismiss networks as ‘group of friends’ without any
efforts to indeed verify that claim. They nitpick on credibility and
sustainability, without any iota of fact-checking on the matter on
which they so confidently mount a soapbox.

In a sense, it is
nothing unusual. Across the world, apathy is always driven by cynicism
– another form of resignation and helplessness that effectively hides
itself under a garb of worldy wisdom and realism. However, in this
case, this resignation is hardly quiet. It is in fact alive and kicking
– fed by its own sense of justification, even necessity.

It has always been
perplexing to me, for instance, that people who have not lifted a
finger to make a difference, even in the smallest way possible, are the
ones most vociferous in decrying double standards, insincerity, lack of
reach or some other inadequacy in those who have stuck their necks out.
Fortunately, I am not one of those who assume an invalidity of opinion
just because certain people do not have the street credibility of
‘working for change’. However, this peculiarly Nigerian syndrome throws
up a lot of interesting challenges for anyone who understands the
imperative of waking the people up from slumber and cynicism.

Perhaps, column by
column, we might be able to engage the dimensions of this problem. But
a good place to start is with those who make twin accusations – about
people whose work is, in their words, limited only to urban centers and
people who don’t go national. One of my pet frustrations is in fact
those people who seek to invalidate the work of others because their
work is not sufficiently (who measures?) national.

What is really the
imperative, or utility, in a country of 150 million, of any initiative
that seeks, immediately, to reach everyone across the country? Is it
really possible for any development activity to reach the nooks and
crannies of a country when even big-budget telecoms companies, fully
capitalized and with all the relevant human and material resources,
have been unable to do that over the past 10 odd years?

Because our
country is so large and our resources so little, it becomes necessary
to focus on an area of engagement and do that properly. The most
effective development modules appear, to this inexperienced eye, to be
those that are able to focus on their strengths or their ‘catchment’
areas – be they rural women, youth in the diaspora, single mothers or
widows. It only makes sense that people focus on an area of strength
and do the best they can.

In the bid to
‘reach scale’ or ‘go national’, many organizations have become mere
noise organs, stretched beyond capacity. Why, for instance, will a
group, in Ibadan, unable to reach all the local governments of that
state, be hell bent on taking its activities to the north west? What is
the utility in that ambitious goal that is yet to achieve depth in its
area of origin?

How do I think
Nigeria will change? Little by little, milestone by milestone, everyone
working in their corners of influence – that’s the way I think we all
can solve this problem.

Rather than
criticize those working for change in their little corners, why not
take a hoe and start digging where they are not and make the impact
that you so desire to see? That would be the best way to build that
nation we desire.

P.S: Please join
one such initiative by reading the 7-point demand to #ProtectTheCorpers
and signing the petition here:
www.thefuturenigeria.com/protectthecorpers. Let’s do our bit.

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Untitled

Untitled

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FOOD MATTERS: Peppered snails

FOOD MATTERS: Peppered snails

In retrospect, one
of my favourite toasters from my university days was a guy nicknamed
Buscopan. And it is not because he was the most sophisticated of
charmers. On the contrary, he was always tipsy, a little too happy, and
a little too close and touchy feely. One could blame the irony of his
life.

He had an exquisite
musical ear, could play a few musical instruments, and played the
church organ by instinct; with such precision and beauty that one could
not reconcile the drunk with the natural instinctive brilliance.

It is hard to
describe, but maybe if his time had been now, he would have been
tolerated better; mercifully labelled as Aspergers, left to his
God-given devices, not confined and compelled to studying something
like Sociology or Law when it should have been music, music and more
music.

Buscopan, like many
brilliant minds, was socially inept, and spoke his mind without really
adding up the sums. He, one day, gave me ‘a look’, and followed it up
by telling me that he would like to “cook me in some hot pepper…” No,
in fact, it was more explicit than that, but the word “cook” cleans up
the sentence considerably. The closer word, though awkward, is “turn”,
and Nigerians use it often in place of the word “stir”.

For what purpose
did he want to “turn” me in pepper? I’m afraid I’m going to have to
leave that to you to decide. It might help give a genuine sense of my
extreme befuddlement at being offered such an unusual treatment.

These days, I
cannot eat peppered snails without thinking of Buscopan. My neighbour
in Calabar and a dear friend, Sylvie Dunn, makes the best peppered
snails, and the secret may be the simplicity of her recipe.

I have to put this
in perspective because preparing snails for cooking is not easy. It
only really becomes simple after the cleaning of the snails, which in
fact can be quite harrowing.

Sylvie always
chooses the small snails; the bite-size ones. It must be possible to
put a whole snail in your mouth and have lots of space for chewing on
it.

Sometimes, it is
hard to tell if the snails are alive when they are being purchased,
especially if they are sold out of a container or basket. It is best
when snails are bought off the bare-floor because the dead ones are
easy to sight. Perhaps this is only possible in tidy markets, like
those in Calabar.

Always buy large
pieces of alum for cleaning the snails because smaller pieces will make
your job twice as hard. Coarse salt is also good for washing snails,
but one still needs the alum to get squeaky clean snails.

During washing, one
needs to go over the snails again and discard any that have shrivelled
entrails or broken pieces of shell in the skin. Both are a sign that
the snail was dead on purchase. Sylvie always insists on “cutting off
the faces of the snails” because she claims they give her nightmares. I
must personally admit that I have never seen a face on a snail in all
my years of eating them. Maybe I’m too distracted! The snails are
boiled with salt, a little ginger and garlic, until they are al-dente,
not soft. Also, not chewy; the sensation when biting on a well cooked
snail is brisk, almost crunch-like. This is the advantage of using
smaller snails. They are easier to cook just right. The ‘pepper’ for
the snails is a mixture of onions, tomatoes and small aromatic hot
peppers. The onions are cut in long slivers, the tomatoes are chopped
roughly, the hot peppers are chopped very fine.

Sylvie puts quite a
scandalous amount of oil in a pot over high heat. She throws the
onions, tomatoes and peppers in and fries, stirring all the time. She
does this until the mixture resembles a sauce, then she adds some
tomato puree, a stock cube, and a little water.

She throws the
snails in the pot and stirs until they are well coated. The snails are
served on their own or with a bowl of basmati rice soaked for 20
minutes, washed, then briskly boiled. The rice is enhanced with a
generous tablespoon of coconut oil.

I could eat the
combination of peppered snails and basmati rice day in day out, year in
year out, and in my sleep. Delicious! Unfortunately, I was the butt of
many rude jokes for many semesters afterwards because of Buscopan’s
rather raw offer, made in a very loud voice in a very public place.
Buscopan did not get to live very long; he ran into an unfortunate and
tragic incident with vigilantes, on his very own doorstep. He might
have read this and had a good laugh. He might be reading this and
having a good laugh.

This article was first published in the April 15, 2009, edition of NEXT

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