> Council receives 2, 860 complaints in 2010
The Consumers Protection Council (CPC) received 2,860 complaints from consumers between January and October 2010.
Statistics made
available on Tuesday showed that the figure represents an increase of
24.35 per cent in the number of complaints received in the previous
year. The council received 2,300 complaints from consumers in 2009.
Ify Umenyi, the
director general of the council, explained that the complaints were the
products of public awareness campaigns organised by the agency.
“Ninety per cent of
the complaints were resolved amicably, while the outstanding 10 per
cent are being sorted out through negotiations, mediation and
conciliation,” Mrs. Umenyi said.
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